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Terms of Use

These terms govern access to Digital Bee’s website, services, and software application. Please read them before using our services or connecting an advertising platform.

Effective date: 13 July 2026 · Last updated: 13 July 2026

1. Agreement and eligibility

These Terms of Use (“Terms”) are an agreement between you and AI Hive Sdn Bhd (1658030X), trading as Digital Bee (“Digital Bee”, “we”, “us” or “our”). They apply when you browse our website, submit information, purchase professional services, or access software or features that link to these Terms (together, the “Services”). By using the Services, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and legally capable of entering this agreement. If you use the Services for a company or other organization, you confirm that you are authorized to bind it. If you are a consumer, nothing in these Terms excludes rights that cannot lawfully be excluded under Malaysian consumer law.

2. Services, instructions, and order documents

Digital Bee provides marketing, analytics, automation, advertising-management, website, and related software services. Features may evolve and some described integrations may not yet be available. A quotation, proposal, order form, subscription screen, statement of work, or other written agreement (“Order Document”) may specify deliverables, timing, fees, usage limits, or service levels.

If an Order Document conflicts with these Terms, the Order Document controls for that specific order. You are responsible for providing timely, accurate instructions, approvals, access, and materials. We are not responsible for delays or outcomes caused by missing or inaccurate customer inputs.

3. Accounts and authorized users

You must provide accurate information, keep credentials confidential, and promptly update account details. You are responsible for activity under your account and for ensuring each authorized user complies with these Terms. Do not share credentials beyond authorized users or allow unauthorized access. Notify us promptly through our contact form if you suspect compromise or misuse.

Business customers control which staff or contractors are authorized to use their account and must promptly remove access when it is no longer required.

4. Third-party platform connections

The Services may allow you to connect Meta, Google, TikTok, or another third-party platform. These platforms are independent from Digital Bee and have their own contracts, privacy policies, API rules, advertising standards, fees, and account-review processes. Digital Bee is not endorsed by, sponsored by, or affiliated with those platforms merely because an integration is available.

You authorize us to access the platform data and permissions you select and to follow your authorized instructions. Depending on the feature, this may include reading account, campaign, creative, budget, settings, and performance data and creating or changing campaigns, creatives, budgets, schedules, or related settings. We will require platform authorization before reading or changing connected-account data.

You remain responsible for your platform accounts, content, targeting, budgets, legal notices, permissions, and compliance with platform terms and applicable advertising laws. We do not guarantee that a platform will approve, deliver, or continue supporting any campaign, account, API, or integration. You may revoke access through the platform and, where available, disconnect it through the Services.

5. Acceptable use

You must not use the Services to:

  • Break any law, regulation, platform rule, third-party right, or contractual restriction.
  • Upload unlawful, deceptive, infringing, discriminatory, malicious, or harmful content.
  • Access another person’s account or data without authorization, bypass safeguards, probe vulnerabilities, or introduce malware.
  • Scrape, reverse engineer, resell, sublicense, or reproduce the Services except where law expressly permits it.
  • Interfere with service operation, impose unreasonable load, conceal your identity, or use the Services for fraud, spam, surveillance, or automated abuse.
  • Use outputs or platform data to make unlawful high-impact decisions about individuals.

6. Customer data, content, and privacy

You retain ownership of data, content, trademarks, and materials you submit or connect (“Customer Data”). You grant Digital Bee a non-exclusive, worldwide, limited licence to host, copy, process, transmit, display, and modify Customer Data only as needed to provide, secure, support, and improve the Services, comply with your instructions, and meet legal obligations.

You confirm that you have all rights, permissions, notices, and lawful grounds needed for us to process Customer Data as instructed. You must not provide sensitive or regulated data unless the applicable service and Order Document expressly support it. We handle personal data as described in our Privacy Policy.

You are responsible for reviewing campaign settings and outputs before publication. Automated suggestions or generated materials may be incomplete or inaccurate and require human judgment.

7. Fees and payment

Fees, taxes, billing frequency, renewal, cancellation, and payment terms will be stated in the applicable Order Document or checkout flow. Unless that document says otherwise, invoices are payable by the stated due date and platform advertising spend is separate from Digital Bee’s fees. We may suspend paid Services for overdue amounts after reasonable notice, subject to applicable law.

8. Intellectual property

Digital Bee and its licensors retain all intellectual property rights in the Services, software, designs, documentation, methods, templates, branding, and improvements, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for your internal purposes during the applicable service period.

If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission. Third-party materials remain subject to their respective licences.

9. Confidentiality

Each party must protect the other party’s non-public business, technical, security, and commercial information using reasonable care and use it only for the relationship. This obligation does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose confidential information when legally required after giving notice where permitted.

10. Suspension and termination

You may stop using the website at any time and may terminate paid Services as stated in the applicable Order Document. We may restrict or suspend access where reasonably necessary to address security risk, unlawful or prohibited use, platform requirements, overdue payment, or material breach. Where practical, we will give notice and an opportunity to remedy the issue.

On termination, your right to use the affected Services ends. Provisions that by their nature should survive—including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnity, and governing law—will continue. Data export or deletion is governed by the Order Document, product functionality, our Privacy Policy, and applicable law.

11. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We do not promise uninterrupted or error-free operation, specific rankings, campaign approval, advertising performance, leads, revenue, or compatibility with every third-party change. Forecasts, analytics, recommendations, and generated outputs are informational and do not replace your professional judgment.

We are not responsible for third-party platforms, websites, content, outages, policy decisions, account restrictions, API changes, or actions taken by those providers. Mandatory warranties or consumer guarantees that cannot lawfully be excluded remain unaffected.

12. Liability and indemnity

Nothing in these Terms excludes liability that cannot be excluded by law. To the maximum extent permitted, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or lost profits, revenue, goodwill, or data. Digital Bee’s aggregate liability arising from paid Services will not exceed the fees paid or payable for the affected Services during the six months before the event giving rise to the claim. For free Services, our aggregate liability will not exceed MYR 500.

You will indemnify Digital Bee against third-party claims, losses, and reasonable costs arising from your Customer Data, unlawful use, breach of platform terms, infringement of third-party rights, or material breach of these Terms, except to the extent caused by Digital Bee. This indemnity does not reduce rights that cannot be waived by a consumer.

13. General terms

These Terms, the Privacy Policy, and applicable Order Documents form the agreement between the parties about the Services. If part of the agreement is unenforceable, the remainder continues. Failure to enforce a term is not a waiver. You may not transfer the agreement without our written consent; we may transfer it as part of a corporate reorganization or sale, subject to applicable law.

We may update these Terms to reflect service, legal, security, or platform changes. We will post the updated version and revise the date above. For a material change affecting an active paid Service, we will provide reasonable notice and any choice required by law.

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, without limiting any mandatory consumer right to bring a claim in another competent forum. Before filing a claim, please contact us so the parties can try to resolve the matter in good faith.